Representatives from CNI member organizations gather twice annually to explore new technologies, content, and applications; to further collaboration; to analyze technology policy issues; and to catalyze the development and deployment of new projects. Each member organization may send two representatives. Visit https://www.cni.org/mm/spring-2017 for more information.
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Monday, April 3 • 2:45pm - 3:45pm
Is the Researcher Human? Is the Librarian? Bots, Conversational User Interfaces, and Virtual Research Assistants

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Information seeking, retrieval, analysis, and resultant decision-making are often discussed as human activities; however, increasingly humans rely on automation, technology surrogates, and artificial intelligence for these activities. Bots and conversational user interfaces are beginning to emerge as service surrogates in libraries. Legal and sales professions are increasingly relying on virtual research assistants and technology assisted review and decision-making. As these trends grow and additional capacities emerge through machine learning and artificial intelligence, libraries and information providers will face emerging questions that will change practices while potentially expanding opportunities for services and contributing value to research, learning, and other information-intensive activities. This issue-oriented session will explore implications of these emerging technologies and their applications for libraries and information providers. Questions include: In what circumstances can bot deployment enhance services to users? How should we design content and interfaces when the "reader" of the content might not be a human, but rather a computer or bot that is processing that information on behalf of a person? How will information literacy programs help users develop fluency with conversational (and often voice-based) search and retrieval? What are the ethical and legal implications of deploying these technologies? How do we ensure accessibility for people with disabilities to these tools? After an initial discussion among the panelists, attendees will be encouraged to share their perspectives and raise additional questions in this issue-oriented session.


Jason Griffey

Affiliate Fellow, Berkman Klein Center for Internet & Society, Harvard University
avatar for Lisa Janicke Hinchliffe

Lisa Janicke Hinchliffe

Professor/ Coordinator for Information Literacy Services and Instruction, University of Illinois
avatar for Emily Marie King

Emily Marie King

Systems Librarian, College of Southern Nevada
Emily King is the Systems Librarian at the College of Southern Nevada (CSN). She oversees all aspects of the web presence for CSN Libraries as well as managing the library service platform, the discovery platform and integrating the library with Campus systems. She is passionate about... Read More →
avatar for Michael Schofield

Michael Schofield

Partner, WhereBy.Us | LibUX
Hi. I'm Michael :).

Monday April 3, 2017 2:45pm - 3:45pm
Enchantment C-D